Duncan Engineering Services
Engineering support for Power Distribution and Electrical protection
for Electrical controls and Automation
Repair and calibration
Every test intrument requires
periodic maintenace. Our Service Department consist of a Calibration
Laboratory and a fully equipped repair shop. Our experienced personnel
with extensive documentation library, in-house spare parts inventory
and computerized replacement parts data base will restore your instruments
to “as new” condition. Our Calibration Laboratory, located in a dedicated
environmentally controlled area, is ISO9001 : 2008 registered. We
offer certification service to suit your QMS programme. We can calibrate
your instrument in 48 hours if required. All of this to provide you
with top quality, reliable and fast service when you need it.
REPAIR AND CALIBRATION
FREQUENTLY ASKED QUESTION
- What can you repair?
- We at Duncan Instruments service a wide
variety of electronic test equipment. Starting from multimeters,
ohmmeters, power meters and hi-pot testers through power supplies,
oscilloscopes, tachometers to precision calibrators.
- What instruments can you calibrate and
- We can calibrated and certify instruments
with the following functions: AC and DC voltage and current, resistance,
capacitance inductance and frequency.
- How much are you going to charge me for
repair of my instrument?
- It is impossible to estimate accurately
cost of repair before seeing the instrument. Therefore we will
issue a written quotation no later than three days after receiving
the instrument. The quotation states the delivery time and cost
of parts and labour necessary to repair the instrument. We will
never charge more then quoted cost. Material left at Duncan Instruments
Canada Ltd., for more than 45 days will become the property of
DICL and will be disposed of.
- What is the cost for the quotation?
- We do not charge for preparing the quotation
in some conditions. Refused estimate may carry an inspection charge.
- Do I need a Return Authorization Number?
- We do our best to limit unnecessary buraucracy.
Return Authorization is just another form for you to fill-up and
for us to handle. Please ship instruments requiring service to
us and be sure to include your name, phone and fax number with
the shipment. We will contact you promptly.
- How fast can I have my instrument calibrated/repaired?
- Our standard turn-around is two weeks for
repair, and one week for calibration. The 48hours and on-site
services are also available on request at extra charge. We consider
fast turn-around to be one of the most important indicators of
quality service. To ensure customer satisfaction we constantly
monitor our performance. 80% of instruments are returned in less
than 10 days, 60% in less than a week and 30% in two days or less.
- Can I have my instrument calibrated to
- We are registered to ISO9001 : 2008 and
our calibration equipment is traceable to national standards.
Some of our satisfied customers:
ABB Canada, Ainsworth, Allanson, Allied Signal, Black & Decker,
Black & McDonnald, Canadian Welding Bureau, Coca-Cola Foods, Dupoint
Canada, Epson Manufacturing, Fluke Canada, Ford Motor Company, General
Electric, General Motors, Honeywell, INCO Canada, Indal Technologies,
ITT Flygt, Kodak Canada, Kraft General Foods, Labatt Breweries, Molson
Breweries, Noma, Novair, Novopharm, Ontario Hydro, Patriot Computers,
Petro-Canada, Potacan Mining, Rolls Royce Canada, Rondar, Schneider
Canada, Siemens Canada, Skycharter, Stelco, VIA Rail, Westinghouse,